At Valerie Kan, we pride ourselves on delivering your pieces with care, efficiency, and elegance. All orders are shipped directly from our London studio and carefully prepared to ensure a seamless experience.

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Processing & Dispatch Time

Orders are processed and dispatched within 24 hours of purchase. You will receive a confirmation email with tracking information as soon as your order has been shipped.

We aim to ensure a prompt dispatch every day of the week, including weekends.

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UK Shipping

• Standard UK Shipping: Flat rate applied at checkout

• Free UK Shipping: Available on orders over £100

 

International Shipping

We offer global delivery.

• Standard International Shipping: Flat rate applied at checkout

• Free International Shipping: Available on orders over £150

Please note: International customers are responsible for any customs duties, import fees, or taxes that may apply upon arrival.

 

Cancellations & Order Changes

We prepare and ship orders quickly, so if you wish to cancel or amend your order, please email orders@valeriekanlondon.co immediately with your order number. If your order has not yet been shipped, we will cancel and refund the full amount.

 

Delivery Timeframes

Estimated shipping times are shown at checkout depending on your location. While we strive to meet these timelines, delays may occasionally occur due to courier or customs-related issues.

 

Support

For any shipping-related inquiries, please contact us at support@valeriekanlondon.co. Our team is available Monday to Friday, 9:00 AM to 8:00 PM (UK time) and ready to assist you.